Retail & E-commerce·Northline Retail
End-to-end order intake automation
Replaced manual order triage with an AI agent that validates, routes, and confirms every order.
40%
Time saved
on daily order ops
-92%
Error rate
vs manual entry
3 weeks
Go-live
discovery to production
The challenge & approach
WinAI connected the storefront, inventory, and support inbox so orders are classified, enriched, and handed off without human copy-paste. Exceptions escalate to a human queue with full context. The result is a quieter ops day and a pipeline that scales with order volume instead of headcount.
We scoped the highest-leverage workflow first, instrumented the handoffs, and shipped with human-in-the-loop controls so the team stayed in control while the busywork disappeared.
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